Facilities

For passport photos, you’ll find a photo booth just outside The Works, or you can visit Timpson, where staff can take passport photos for you. While we don’t offer County Square gift cards, many of our individual stores sell their own. ATMs are available at Metro Bank and Nationwide. If you need to charge your phone on the go, portable power banks are available at Top Gift and several mobile phone stores throughout the centre.

These, along with disabled toilets, are located on the same level as the yellow car park (level 01). The toilets can also be reached from the South Square stairs near Muffin Break or via the lifts near Superdrug and JD Sports.

Tiny Tots Farm is a free soft play area located in the Lower Oval near the Elwick Road entrance. It is for children under 5 and is open 9.30am – 4.pm* Monday to Saturday and 10am- 3.30pm* on Sunday. The play area is not supervised, so an adult must remain with their children at all times. Our Customer Service team can be contacted on 01233 621196 should you need to contact them.

* On rare occasions, we may need to close the play area early due to heavy use and the need for extra hygiene cleans or sudden staff shortages. Safety and cleanliness are our most important focus, so we hope that on these occasions you will accept our apologies for any disappointment caused to you and your little ones.

Terms of use

Free WIFI is available throughout the centre.

If you are a contractor seeking a permit to access the centre for works, please email your RAMS and PLI to:

permits@countysquareashford.co.uk at least 48 hours prior to planned attendance.

County Square has a small but dedicated mobility service to help those who may have difficulty getting around the centre. Managed by our helpful Customer Service team, we can provide a manual wheelchair or mobility scooter for people who have difficulty walking without assistance. This service is available seven days a week for a small donation to charity. For bookings and more information call 01233 621196.

It is now necessary to keep wheelchairs and mobility scooters within County Square, so they cannot be taken outside of the centre. This is due to new insurance rules and keeping the vehicles clean and safe for everyone’s health and safety. There are disabled toilets located on the same level as the yellow car park (level 01) which are accessible by lift from the car parks or on South Square near Muffin Break and opposite Superdrug.

Customer lost property is handled by our Customer Services officers. If you think you may have misplaced something during your visit, call security on 01233 621196 or ask at the security office, located to the right of Deichmann and opposite Smiggle, next to the fire exit doors.

If you are concerned about a lost child, please contact Security on 01233 621196 or approach one of our helpful Customer Service Officers patrolling the malls.

Yeep Lockers can be found on the Lower Oval. Please use the lifts or escalators close to the Next store to go down one level. The Yeep Lockers are situated in the Godinton corridor opposite the Tiny Tots children’s play area